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CoinTR Crypto Deposit Guide under Travel Rule Compliance
Cointr
2025-04-03 16:30
In accordance with
Travel Rule
regulations, crypto assets deposited into your CoinTR account will no longer be credited automatically. To complete the process, users must provide specific sender information. Follow the steps below to unlock your assets with ease.
Step 1: Complete the Crypto Deposit Process
Start your crypto deposit process as usual:
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Go to the “ Deposit ” section on the CoinTR mobile app or website.
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Under the Crypto Deposit tab, select the cryptocurrency you want to deposit.
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Copy your unique wallet address or scan the QR code to initiate the transfer.
Please note: Your crypto assets
will not be automatically credited to your account at this stage.
Step 2: Go to the “Assets” Page
Once your transaction is confirmed on blockchain, the asset reaches CoinTR. However, it will still be
locked and not available for use.
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Navigate to the “ Assets ” section.
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You will see the deposited asset marked as “Locked” under the relevant cryptocurrency.
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Click on the “Check Details” button at the top of the page.
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You will be redirected to a page showing your temporarily locked assets. Click the “Unlock” button next to the relevant asset.
Step 3: Enter the Required Information
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After clicking “Unlock”, you’ll be asked to provide details about the crypto sender.
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This information is required by law and Travel Rule regulations, and must be filled out accurately by the user. If the information is incomplete or incorrect, the release of your assets may be delayed.
Step 4: Confirm and Complete
Once you have entered all the required information, confirm and submit the form. After the verification process is successfully completed, your crypto assets will be credited to your account and become available for use.
For more information or assistance, feel free to contact our
24/7 Customer Support Team anytime.
Kindest Regards,
CoinTR Team